Terms and Conditions
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(Last updated December 31st, 2023)
AGREEMENT TO OUR LEGAL TERMS
We are Marimusa Limited company
You can contact us at marimusaofficial@marimusa.com
We operate the website Marimusa.com, as well as other related products and services that refer to or link to these legal terms. These legal Terms constitute a legally binding agreement made between you and Marimusa Limited concerning your access to and use of our services. By continuing to use our website (marimusa.com) you are agreeing to our terms & conditions. Please read the terms carefully prior to making an order.
We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms from time to time. We will alert you about any changes by updating the 'Last updated' date of these Legal Terms. It is the user’s responsibility to visit this page regularly to ensure awareness of any changes.
Our services
Only when an order has been confirmed via email will the contract come into existence between the customer and Marimusa Limited. If your order is not accepted, the payment will be terminated and we will inform you in writing via an email from marimusaofficial@marimusa.com. Upon order confirmation, you will be given an order number, this order number shall aid us in our communication with you shall a dispute arise.
When making a purchase from marimusa.com, you will be able to choose the third party payment processor that will collect your payment information and process your payment. We will not have access to your billing information and are thereby not responsible for any privacy breach on behalf of the third party processor. These parties include: Amazon Pay, Apple Pay, PayPal, Shopify.
Intellectual Property
All content published and made available on our site is the property of Marimusa Limited and the site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our site.
Acceptable Use
As a user of our site, you agree to use our site legally, not to use our site for illegal purposes, and not to:
• Harass or mistreat other users of our site;
• Violate the rights of other users of our site;
• Violate the intellectual property rights of the site owners or any third party to the site;
• Hack into the account of another user of the site;
• Act in any way that could be considered fraudulent; or
• Post any material that may be deemed inappropriate or offensive.
If we believe you are using our site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our site. We also reserve the right to take any legal steps necessary to prevent you from accessing our site.
Accounts
When you create an account on our site, you agree to the following:
1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our site illegally or if you violate these Terms and Conditions.
Sale of Goods
These Terms and Conditions govern the sale of goods available on our site.
The following goods are available on our site:
• Jewellery
We are under a legal duty to supply goods that match the description of the good(s) you order on our site.
These Terms and Conditions apply to all the goods that are displayed on our site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Payments
We accept the following payment methods on our site:
• Credit Card;
• PayPal;
• Debit; and
• Direct Debit.
By providing us with your payment information, you authorise us to charge the amount due to this payment instrument. If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping and Delivery
When you purchase goods from our site, the goods will be delivered through one of the following methods:
• Standard delivery by post. Delivery takes 5-14 business days.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and bank holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchase.
If you purchase goods from us for delivery to a destination outside the United Kingdom your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Right to Cancel and Receive Reimbursement
If you are a customer living in the United Kingdom or the European Union you have the right to cancel your contract to purchase goods from us within 14 days of receiving the goods. The cancellation period:
• Will end 14 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together;
• Will end 14 days from when you receive, or someone you nominate receives, the last good when you purchased goods in one order that are delivered separately; or
• Will end 14 days from when you receive, or someone you nominate receives, the first good when you purchased goods that will be regularly delivered during a defined period of time.
Effects of Cancellation
If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.
If you cancel your contract with us and goods haven’t been dispatched yet, we will reimburse to you all payments we received from you under the contract, including the costs of delivery, except for any supplementary delivery charges resulting from your choice of a delivery type other than the least expensive type of standard delivery that we offer. Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
We will provide the reimbursement without undue delay and no later than the earlier of 14 days after we receive back from you any goods supplied or 14 days after you provide proof that you have returned the goods. If no goods were supplied, then we will provide the reimbursement no later than 14 days after the day we were informed of your decision to cancel.
We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise.
Refunds
Refund requests must be made within 30 days after receipt of your goods.
We accept refund requests for goods sold on our Site for any of the following reasons:
• Good is broken;
• Good does not match description; or
• Wrong good was received.
Returns
Returns can be made by mail. To return a good by mail, follow the following procedure:
Email our customer service team within 30 days of delivery to be given the return steps. Only damaged items or unsatisfactory orders can be returned and this must be accompanied by photo proof to marimusaofficial@marimusa.com. See our returns policy on FAQ.
Consumer Protection Law
Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Links to Other Websites
Our site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.
Limitation of Liability
Marimusa Limited and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the site.
Indemnity
Except where prohibited by law, by using this site you indemnify and hold harmless Marimusa Limited and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the Country of England.
Dispute Resolution
Subject to any exceptions specified in these Terms and Conditions, if you and Marimusa Limited are unable to resolve any dispute through informal discussion, then you and Marimusa Limited agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator must be a neutral party acceptable to both you and Marimusa Limited.
Notwithstanding any other provision in these Terms and Conditions, you and Marimusa Limited agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
marimusaofficial@marimusa.com
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